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Frequently Asked Questions

Products

This is dependant on the amount of time the items are exposed to the germicidal UV and the distance between the device and the items. The closer the items, and the longer they are exposed to the light, the higher the rate of sterilization will be. For our sterilizer wands, we recommend scanning slowly over the items within 2cm/0.8 inch and for at least 10 seconds. Most microorganisms will be killed with this exposure.  

Yes, we offer a manufacturer’s warranty that covers manufacturers defects for 1 year from original purchase date. If the product is faulty and does not work as intended, we will repair or replace the product for free. However, this does not cover any abuse of the products such as water damage, wear and tear, batteries, accidental drops, scratches etc. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. 

Yes, Tech Soap products are completely safe for your personal items! They use a purely physical method of disinfection, no chemicals or liquid. Only UV light is used to sanitize and whilst this kills germs, it wont cause any damage to your personal items.

Continuous and prolonged exposure to UV light may cause discoloration to certain plastics, typically those plastics not used to make personal items (polypropylene, LDPE). However, this would take many continuous hours consistently to have this effect, similar to leaving these items in the sun every day.

Shipping

All orders are shipped via premium courier with DHL Express and will arrive on average 10 - 15 business days* from order processing.

*SHIPPING TIMES BASED ON OUR BEST ESTIMATE, HOWEVER, DELAYS CAN OCCUR IN TRANSIT OR DUE TO HOLDS AT YOUR LOCAL CUSTOMS OFFICE, SO IT MAY TAKE LONGER FOR AN ORDER TO BE DELIVERED. 

All orders placed Monday - Friday before 12pm EST ship within 3 business days. For consumer protection, all orders are subject for review. Occasionally, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed on weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

Find out more about shipping information here.  

Once your order is complete, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number once your package has been prepared for shipment. Easily track your order status from our tracking page. If you have questions about your order status, or did not receive the email, please contact us at hello@techsoap.com

UV Light

Ultraviolet light is a form of light not visible to the human eye. It exists between x-rays and visible light on the electromagnetic spectrum.

UV-C light has been used and tested since the early 1900’s, during the 1930’s it was discovered that UV-C light could be used for disinfection due to its antimicrobial properties. Hospitals and laboratories have been using UV-C to disinfect surfaces and items since this discovery. Science has come a long way with the advancement from bulb-based UV-C lights to UV-C LED chips.

UV radiation is divided into three wavelength ranges: 

- UVA is long-range UV radiation between 320 and 400nm.  

- UVB is short-wave UV radiation between 280 and 320nm. 

- UVC is short-wave between 100 and 280nm.
 

UVC light uses short wavelength radiation which penetrates the cells of microorganisms such as bacteria and viruses causing damage to the nucleic acids inside these cells. This disrupts their DNA and RNA which then causes them to die. 

UVC light has been used for disinfection since the 1930s after it was found that it kills microorganisms. Medical facilities such as hospitals have been using UVC light as part of their cleaning regime for decades

Germicidal UV is another term for UVC light due to the deadly effect it has on microorganisms such as bacteria, viruses, fungi and mold. 

The short wavelength technology can penetrate the cells of pathogens causing damage to their DNA and RNA by disrupting the molecular bonds that hold these cells together. UVC is particularly effective for destroying microorganisms quickly and without any chemicals or odor.

UVA and UVC light work in tandem to ensure long lasting disinfection. UVC light causes the disruption to the DNA and RNA of pathogens whilst UVA targets the repair mechanisms that to prevent the DNA from repairing itself. 

Yes. Our products have various built in safety features. When the products are used as directed, they are completely safe. Care must be taken to avoid direct exposure of light to the skin and eyes this may cause temporary irritation. 

Yes. It has been used for almost 100 years in hospitals and medical facilities for it's germicidal properties. A google search will reveal extensive research and articles written about the benefits of UVC light with regards to sterilization.

UVC has been demonstrated to kill up to 99.9% of germs with relatively short exposure which is why it has been used in hospitals for many years. With the advances in LED technology, we are now able to take advantage of this innovation with consumer sized devices.